Sleepless – March FAQ

March FAQ

Every month we publish a list of the most frequently asked questions from the previous month. So here’s our FAQ from March.

What is PBX hacking?

This is when your telephone systems is accessed by unauthorised individuals that rack up thousands of euro in charges by running calls through your lines. They usually gain access through weakly secured voicemail inboxes, maintenance ports or unsecured networks.


How do I protect my telephone system?

The best way to prevent your system from getting hacked is to;

  1. Make sure your employees are not using obvious pins on their voicemail, 0000, 1234 etc….
  2. We would recommend placing a bar on all international & premium calls outside of regular business hours.
  3. Make sure your systems has the latest software & patches installed. Along with increased security, the latest software versions also offer 6 digit pins for voicemail.
  4. Get in contact with your line provider to ensure there has been no unauthorised activity on your bill.


What is an Edge Gateway?

An Edge Gateway acts as a virtual router for your VDC networks.  Much like a physical router, they can be configured for network services like DCHP, VPN, Firewall etc.


What is DCHP?

Dynamic Host Configuration Protocol (DCHP) is a network protocol that allows Dynamic IP Addresses to be automatically assigned to any device connected to a network.  It is used to simplify network administration by keeping track of IP addresses and making it unnecessary for administrator to manually add an IP address every time a device is connected to the network.


What is the difference between Disaster Recovery and Online Backup?

Simply put, online backup is used to secure files and systems that can be restored in the event of data loss or corruption. Disaster recovery allows the replication of entire systems, and in the event of a disaster, these replications can go live keeping your businesses running and preventing downtime.


Can you access Sleepless Email on mobile?

Yes, sleepless’s email can be accessed by setting up your email account on the integrated email application on your mobile phone. Alternatively we recommend the outlook app which is free from your app store and published by Microsoft it has the simplest setup and you can access your email in minutes while on the move. All you need to know is your email address and password.


If you would like more information on any of the above topics, please contact us today!

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