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Why it’s Important to Back up to the Cloud

Why it’s Important to Back up to the Cloud

Enhanced Security

One of the most important features of cloud backup is the security it offers you and your customers. Data loss can be detrimental to Businesses. Files that are selected for backup are encrypted before they are transferred to the cloud and will remain encrypted when they reach it. It uses military grade encryption that only allows the user to view the data. These security measures are far more efficient to on site data backup and recovery systems.

Simple to use

Cloud backup solutions save time and money while making ongoing management and restoration easy. With just a few clicks of the mouse, backed up files can be easily found, accessed and restored. This eliminates hardware, software and cuts maintenance costs. Meaning you don’t require a big IT department and you will be given a portal to backup files to. 

Automatic Replication

Having Data in the cloud allows you to access it anytime and anywhere. As long as there is access to the internet. Our team of engineers can set your files to automatically backup at any time required. This saves time for Businesses whilst giving you peace of mind that your files are safe.


Small to medium size Businesses don’t usually have an unlimited IT budget in place. It’s important to use a solution that makes sense financially to the company. A cloud back up, recovery and restore solution takes advantage of your current setup so you don’t need to buy or install any extra equipment that would incur extra charges.

Improved reliability and Speed of Recovery

In today’s world getting access to backed up data when you need it is critical. Having a cloud and recovery solution will instantly restore data files and you can determine different recovery points depending on your businesses requirements.  We can offer a wide range of options for data recovery to ensure backup and restorations are handled speedily and efficiently.


For more information on this service, call us on 1890-511444 or click the button below.

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New Sleepless Gold Cloud Backup Solution powered by Acronis

Sleepless Gold Backup FAQ

Sleepless gold platform powered by Acronis

For this months Sleepless FAQ we have complied a series of questions and answers we get asked most frequently in relation to the setup and general use of our gold backup platform. Our Gold backup platform, powered by Acronis, is one of the most popular among our resellers and customers alike.


  • How do I install my backup?

Depending on your operating system we will give you a link to download and install the backup software. When installing the software we will supply you with a username and password which is needed before the software is installed. Once you have these details entered you will need to allow the software to run with administrator rights. You will be asked to enter these login details before you can install the software. Depending on your system the install can take up as much as 30 minutes. More complex systems may require ports to be opened but the software will advise on this before it will allow you to complete the install. Please note Windows Server 2003 is no longer supported.


  • How do I access my backups?

You can access your backups from any computer or device by simply going to . This will allow you to login check the backup status and restore files directly to the machine in question or allow you to download them to the current computer you are using. You can also add additional machines to your backup plan here.


  • How do I setup a backup plan?

To setup a backup plan you will need to have the backup software installed on the machine in question. You will need to make sure what you are backing up is not above the current plan you are on. You can then simply login to using the login details supplied by Sleepless. You will then need to click on Backup and click on “Add Backup Plan” you will then need to select what to Backup, Items to backup, Where to Backup, Schedule, How long to Keep, Encryption. We can also take exchange and SQL backups.


  • How dose encryption work?

To protect your backup plan you will be able to enable encryption which is password protected. There are 3 different types of encryption AES 128, AES 192, AES 256, each stronger than the previous. This encryption cannot be disabled once you have chosen to enable it, even by Sleepless. The password you input is unique to you and is not stored anywhere within Sleepless. We strongly recommend encryption is used for extra security and will be enabled by default if Sleepless sets a backup up.


  • How do I setup reports?

Sleepless Gold platform comes with different levels of reporting, it can be set to no reports, only backups that fail, or everything that can possibly be report on. If you would like to enable reporting please contact Sleepless directly. Resellers will be able to enable this feature by logging into


  • How do I restore a backup?

Restoring a backup has never been easier whether you’re on the road or at your desk, you can simply login to from any computer and restore one file or a complete backup. Once logged in click on your computer and click Restore. From here you will be able to restore from a restore point or click on Recover Files/folders. Please remember that you will need your encryption password.


  • How do I download a single file to a separate location?

You can choose to restore a full backup or a number of files and download them to your current computer. Do this by logging into clicking on your computer and clicking restore, you will then need to click on “more ways to recover” and click on “Download Files”. From here you will need to login again, click on your computer again and choose your backup. From here you will need to enter your encryption key and click Ok. You then select the files you wish to download. These files can take a number of minutes to generate, due to their size, and when you download them they will be in zip format.


  • My backup failed what do I do next?

Ok so the backup has failed before opening a ticket with Sleepless you will need to do some basic trouble shooting steps. First check if the computer was actually powered on at the time the backup was scheduled, then check if the computer had an internet connection at the time of the backup. Did you change your admin password recently? If so this this will affect the backup services on your PC. Make sure the Acronis services are updated to use the correct password. Is your backup out of date? Login to and click update to see if any updates are available. Have you removed files/folders included in the backup plan you will need to login to and edit the backup plan to remove them. If you are still having problems check the error message and open a ticket with Sleepless.


If you have any questions about our Gold Backup, not covered in this FAQ, please do not hesitate to contact us.



14 Day FREE Trial + Buy NOW and get your FIRST MONTH FREE*

To coincide with the launch of Veeam Cloud Connect V9, Sleepless is running a Veeam Promotion , when you sign up to Veeam Cloud Connect with Sleepless you get your first month absolutely FREE.

The eagerly anticipated V9 has some exciting new features including recovery time objectives and recovery point objectives (RTPO™) of < 15 minutes for ALL applications and data. Why choose Sleepless:

  • Sleepless Infrastructure is located in Ireland, Dublin | Galway and UK, London. The Dublin and London facilities hold all the global certifications that are generally required by the industry e.g. ISO 27001 / 9000 PCI DSS etc. Sleepless are registered as a Data Processor with the Irish Data Protection Commissioner
  • Sleepless operate our business in accordance with standards set down by ISO 27001, ensuring Confidentiality, Integrity and Availability of all customer data.
  • Sleepless have a proven track record of providing an excellent quality of service for our customers and bring significant experience and technical knowhow to your application. Sleepless have a fully manned helpdesk, based out of HQ in Galway City


Offer Terms and Conditions: Offer valid until March 31, 2016 on new purchases of Veeam Cloud Connect. *Offer is valid only for 12 month contracts.


Veeam Cloud Connect V9 Now AVAILABLE with Sleepless

Veeam Cloud Connect V9 Now AVAILABLE with Sleepless

Sleepless are one of the first Irish companies to offer Veeam Cloud Connect V9. Implemented in our ISO certified Irish data centre, Sleepless are now proving current Veeam customers offsite backup with some exciting new features including recovery time objectives and recovery point objectives (RTPO™) of < 15 minutes for ALL applications and data.

Some noteworthy new features are highlighted below, which offers current Veeam customers the ability to extend their backup infrastructure to the cloud which will lower backup storage hardware spending and radically simplify backup storage management. Sleepless offers a Free Veeam Cloud Connect V9 trial to all interested companies.

Highlights of Veeam Cloud Connect V9 include:

  • A cloud host for DR with CPU, RAM, storage and networking resource allocation from a service provider
  • Full site failover to a remote DR site from anywhere with just a few clicks through a secure web portal, and partial site failover to instantly switch over to selected VM replicas only
  • Network Appliances for simple and secure connectivity between the on-site and replica environments without the need to purchase new network hardware.


Technical features of V9 include:

  • Built-in network extension appliances to preserve communication with and between production VMs regardless of their location
  • Failback to the existing or new infrastructure to restore normal business operations
  • Failover testing for seamless failover simulation without disrupting production workloads
  • Single port connectivity via a secure, reliable SSL connection to a service provider
  • Multiple traffic reduction technologies including built-in WAN acceleration, replica seeding, and replication from a backup
  • Built-in multi-tenant support to securely share host or cluster CPU, RAM, storage and networking resource allocation between different tenants


If you would like to know more about our Veeam Cloud Connect V9 solution and to start your Free Trial Today contact us on 091 511444 or email and we’ll walk you through the process. 


CALL 091 511 444

New Sleepless Gold Cloud Backup Solution powered by Acronis

New Sleepless Gold Cloud Backup Solution powered by Acronis

December 2015 sees the launch of the all-new Sleepless Gold backup solution, powered by Acronis technology, giving our customers the easiest to use backup yet. Anything from your disk, partitions, servers, data, databases, or email servers can be backed up to the cloud. Our new gold backup solution will backup both Windows and Linux servers and also Windows, Mac, and Linux desktop / laptop PCs. New and old OS versions are supported, from Windows XP & 2003 to Windows 10 & 2012. Support for all popular hypervisors is built-in, so whether you use HyperV, VMware, Linux or Oracle VM, we’ve got you covered.

Our backups allow super flexibility for retention and you can define your own retention periods. The recovery time can be set to hold backups like the old “rotating tapes” method of having e.g. 12 x “end of month”, 4 x “end of week”, 7 “daily” and 1 “end-of-year”, and also e.g. from the previous 60 days, which means if you or your clients data is lost by mistake or by a hardware failure it would be possible to recover your data from the previous 60 days, or from any of the above “Recovery Points”. Recovering your data has never been easier using our new web based portal. Simply login to the new web portal provided by Sleepless and you will be able to recover your data; view schedules and reports, and create new backup schedules.

Key Features included in the new Sleepless Gold Cloud Backup Service include Government-Approved, safe, AES-256 encryption, data compression and incremental backups. All popular applications and databases are supported out-of-the-box.

Government-approved safe AES-256 encryption

  • Sleepless new cloud backup solution encrypts your data at-source with AES-256 strong encryption before sending it to our secure ISO 27001 data centre. You set the password, and only you can access it.


  • Compression allows your data at source to be compressed before uploading to our data This limits the bandwidth needed in order to upload your data, making your backups happen faster.

Incremental backups

  • Another key feature of the new sleepless gold backup includes “Incremental forever” backups. When you backup your data for the first time a full backup is needed, however once this completes incremental backups will take over and will backup the latest changes since the last backup. No more “additional full backups”.

With the Sleepless gold backup solution, it has never been easier to backup and recover data with our easy-to-use management web based console for easier browsing of backup and recovery destinations to simplify management. Full reporting is also built-in which will drop you an email to let you know once your backup has completed successfully, or if errors have occurred.

Sleepless Cloud Reseller Partners will also be able to login to the web based console to manage, create and edit new and existing customer backups, right from the helpdesk.

Full support is also provided from our Galway helpdesk, and if you have any questions in relation to the Gold cloud backup solution please contact us today!

CALL 091 511 444