Sleepless October Newsletter

Happy Halloween from all at Sleepless

Sleepless at the CIF Conference in Croke Park

The Sleepless team were at Croke Park on October 12th for the CIF conference. This is the second year in a row Sleepless along with Avita and Call Pal have showcased their services at the event.

CIF 2017 was launched by the Taoiseach, Leo Varadkar and there were guest speakers from throughout the construction industry.

Free Cyber Security Business Battle Card

Download a copy of the Sleepless Cyber Security Battle Card

After last months Cyber Security Breakfast Briefing we’ve had a few requests for copies of the Cyber Security Battle Cards. For all those that missed the event or would like a digital copy you can download it below.

From our sister company Avita

Avita at the NI Hotels Federation event in Belfast

Hospitality Exchange Northern Ireland

The Avita team braved Ophelia and made it to this years Hospitality Exchange event in Belfast. The event took place on the 17th & 18th of October in the Crowne Plaza Hotel.

From our sister company Call Pal

call Pal - Nationwide Call Answering - 1st birthday

Call Pal Celebrates One Year!

It’s hard to believe that we launched Call Pal a year ago at the CIF Conference in Dublin! To see where it all began, have a look at the video below.

So far, our PA team has doubled in size and our client base continues to increase and include businesses from a wide variety of sectors including the Engineering, Medical, Accounting, Event Management, E-Commerce Sectors and more.

We would like to thank all our clients for their continued support – we certainly couldn’t do any of this without you.

We look forward to continuing to provide the nationwide premium call answering service every business deserves!


Cyber Security Business Briefing

Cyber Security Business Breakfast

On the 28th of September Sleepless held a Free Cyber Security Business Briefing at the G Hotel in Galway. The Event was hosted by former Galway Hurling Captain David Collins and included presentations and a panel discussion among  experts from TitanHQ, Hiscox, Redstor and Avaeon Solutions. 

Some photos from the event:

Video recordings of the Presentations and Panel Discussion will be made available in the coming weeks on Sleepless.ie for those who were unable to attend.

CIF – Construction Industry Federation 2017

Construction Federation Croke Park, Dublin

CIF – Construction Industry Federation 2017

Sleepless are excited to be heading to the CIF conference again this year to showcase all of our cloud services. The event will take place on the 12th of October in Croke Park

The CIF’s Annual Conference 2017 looks to the future of the industry, exploring critical issues of how technological advances promise, productivity and boosts ROI. Our team understand the obstacles facing communications within the construction industry today.  So, at this year’s conference, we will be focusing on: Secure Simple Communications, Data Backup, Disaster Recovery and IaaS.

Speakers at this years event include:


For more information on this years event you can visit: https://www.cifconference.ie/ or contact the Sleepless team on 1890 511 444. We look forward to seeing you all there! 

Cyber Security Breakfast Briefing – G Hotel – Galway

Free Cyber Security Breakfast Briefing

Sleepless in partnership with Future Insurance Brokers are hosting a free non-technical cyber security breakfast briefing for business owners. This briefing will highlight how you can ensure your business has the ability to secure your information, protect against Employee Data Theft (Deliberate or Inadvertent), Data Loss and Data Security Threats.


The breakfast briefing takes place in the G Hotel on Thursday the 28th September at 8:00am. It will feature three short presentations and a panel discussion among industry leading experts.


There will be free breakfast served along with tea and coffee before and during the event.


By attending the event you will learn:

  • How to secure sensitive data within your business
  • How to protect against data theft
  • How to protect against cyber threats
  • How to insure yourself against losses
  • How to lower your business risk


Presenters & Panelists:

  • Daragh Naughton, Technical Director, Sleeplesss
  • Michael McLoughlin, Managing Director Future Insurance Brokers
  • David Collins, GPA President & Onesource GPAS Business Consultant
  • Phil Atherton, Account Manager Redstor
  • Anthony Derham, Managing Director Avaeon Solutions


If you would like to attend please RSVP to [email protected] or on our Eventbrite page by no later than Monday 25th September.

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Why it’s Important to Back up to the Cloud

Why it’s Important to Back up to the Cloud

Enhanced Security

One of the most important features of cloud backup is the security it offers you and your customers. Data loss can be detrimental to Businesses. Files that are selected for backup are encrypted before they are transferred to the cloud and will remain encrypted when they reach it. It uses military grade encryption that only allows the user to view the data. These security measures are far more efficient to on site data backup and recovery systems.

Simple to use

Cloud backup solutions save time and money while making ongoing management and restoration easy. With just a few clicks of the mouse, backed up files can be easily found, accessed and restored. This eliminates hardware, software and cuts maintenance costs. Meaning you don’t require a big IT department and you will be given a portal to backup files to. 

Automatic Replication

Having Data in the cloud allows you to access it anytime and anywhere. As long as there is access to the internet. Our team of engineers can set your files to automatically backup at any time required. This saves time for Businesses whilst giving you peace of mind that your files are safe.


Small to medium size Businesses don’t usually have an unlimited IT budget in place. It’s important to use a solution that makes sense financially to the company. A cloud back up, recovery and restore solution takes advantage of your current setup so you don’t need to buy or install any extra equipment that would incur extra charges.

Improved reliability and Speed of Recovery

In today’s world getting access to backed up data when you need it is critical. Having a cloud and recovery solution will instantly restore data files and you can determine different recovery points depending on your businesses requirements.  We can offer a wide range of options for data recovery to ensure backup and restorations are handled speedily and efficiently.


For more information on this service, call us on 1890-511444 or click the button below.

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Protect your business against fraudulent emails

Business Email Protection Guide

According to Kaspersky Lab “Spam and phishing in 2016” report, about 20% of all spam emails in Q4 2016 distributed ransomware Trojans.

‘A How To Guide to Protecting your Business’

Email scamming and scammers have been around for a long time and many see them as a bit of a joke as they’ve always been very easy to spot. Unfortunately, this is no longer the case as these latest emails appear to be extremely genuine, can often call you by name, and can appear to come from reputable Irish companies, or someone you know – even within your organisation.


The content of these emails generally requires that you click a link within the email body, or open an attachment in the email. The results of opening the attachment or link can be very malicious, and can cause significant damage.


While technology can block the majority of these emails, it cannot block them all. We would advise that you circulate an email to all email users within your organisation to be very cautious when opening email attachments, and to not click any links within these emails, even if it is from someone you know.


If you are unsure in any way, please telephone and speak with the person you received the mail from to verify the content.


Of particular note, are emails claiming to be from:


  • Revenue Commissioners (often with Gaeilge)
  • Eircom / eir
  • Senior people within the company, asking to pay bills
  • National Lottery
  • Bank of Ireland

Also see:

Digital Email Signatures

Ransomware and what you need to know


If you have any questions regarding best practice when dealing with suspicious mails or the best way to protect your organisation from receiving them, please feel free to contact Sleepless.


Sleepless Newsletter

Sleepless July Newsletter

Sleepless Present at Galway Bar Association

Sleepless were delighted to present at the Galway Solicitors Bar Association at the Galway Courthouse on Friday the 21st of July.


What is GDPR?

Confused about GDPR and how to prepare?

Our recent blog post details what the GDPR is, what it means and what your business can do to prepare. The GDPR legislation is set to take effect in May 2018 and many businesses have come to us for advice on how to make sure their business is ready. Click the button below to read the full article:

Amazon Echo Winner

Visitors to the Sleepless stand at the NCS Conference 2017 in Dublin were in with the chance to win the state of the art Amazon Echo digital personal assistant. To find out who won, click the button below!

WebShield by Sleepless

WebShield by Sleepless

We are pleased to announce our new web filtering solution: WebShield. WebShield is a web filtering  product that allows you to monitor, control, secure and protect your business from online threats, including Ransomware, Phishing Sites, Unsecure Pages and Viruses.

Holiday Cover Call Answering Service

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Sleepless present at the Galway Solicitors Bar Association

Sleepless present at the Galway Solicitors Bar Association

Sleepless were delighted to present at the Galway Solicitors Bar Association at the Galway Courthouse on Friday the 21st of July.

The presentation focused on ransomware, data backup and modern cloud based email solutions.

Daragh Naughton, Technical Director at Sleepless, briefed attendees on how to identify and stop a ransomware attack, and also how to defend against online threats.

Daragh also discussed the best practices for businesses to backup up their data and showed the importance of the 3,2,1 rule.

3,2,1 Rule:

3 – 3 copies of the Data

2 – Held on 2 different forms of Media

1 – 1 copy held offsite.

0 – 0 Data Loss

Another topic on the agenda was how the legal industry should be using modern technology to send and receive emails securely. Daragh provided some case studies of some clients who we have helped improve their email service, and showed the advantages of doing so.


If you would like any information on the topics Daragh discussed at the event, contact us toady.


Why your business needs to think Web Filtering



What is WebShield?

WebShield is a web filtering  product that allows you to monitor, control, secure and protect your business from online threats. It’s based in the cloud, it’s easy to use and is priced competitively.


How it works:

A user types a URL into their browser, this request is sent to the WebShield servers and based on a pre-defined policy, the request is allowed or blocked.
If the request is blocked the user is presented with a block page informing them why it was blocked. If the user is allowed they are passed on to the requested URL.

Key Benefits of using WebShield:

  • Blocks Malware & Malicious Sites
  • Allows you to control Internet Access
  • Simple Set Up with Immediate Results
  • All the Benefits of using the Cloud

Key Features:

URL Filtering:

WebShield filters URL’s into 53 categories and contains over 500 million website addresses and 200 languages.

Cloud Keys:

A bypass code that can be entered on the block page to allow a user bypass the block page and proceed to the requested website.

On The Go:

A windows based agent that when installed on a laptop ensures the user continues to use the WebShield policy outside the office environment.

DNS Proxy:

A small locally installed virtual machine that integrates with Active Directory and allows per user reporting of internet activity.

Extensive Web Filtering API:

Remote management and monitoring via API.

Flexible Policies:

Different considerations and policies for different environments. Easily create and manage your own policy to protect users including whitelists and blacklists of URL’s and domains.


Renowned for our focus on supporting customers.


Access to a suite of over 50 predefined reports on user or group activity. These reports can be scheduled, or exported in multiple formats.

Multi Tenanted Platform:

Create new accounts easily and manage any number of locations. Set up in minutes and managed from an intuitive web based interface.

Scalable & Fast:

The solution can handle any volume of usage with no latency.


For more information on this service, please contact us on the button below




What is the GDPR?

GDPR Legislation

The upcoming General Data Protection Regulation (herein, GDPR) will come into effect on the 25th May 2018 and Sleepless has had a lot of inquiries from businesses concerned about what it means for them. In this article we will explain what the GDPR is and how companies can ensure that they stay on the right side of the regulations.


The GDPR applies if the data controller (the organisation which collects data), the data processor (an organization which processes data on behalf of the data controller) or the data subject (the person who the data is about) is based in the European Union. This affects all Irish companies who hold personal data and companies worldwide who hold personal data about EU citizens. According to the commision in charge of the GDPR:

“personal data is any information relating to an individual, whether it relates to his or her private, professional or public life. It can be anything from a name, a home address, a photo, an email address, bank details, posts on social networking websites, medical information, or a computer’s IP address.”


All data collected must be accompanied with explicit consent for the data and the purposes the data is to be used for. Data controllers must be able to provide proof of consent and consent may be withdrawn.

Data Protection Officer

All public authorities and those private companies whose core activities consist of data processing must designate a ‘data protection officer’. The data protection officer (or DPO) must be proficient at managing IT processes, data security (including dealing with ransomware and other cyber-attacks) and other data-related business continuity issues. The DPO must be effectively independent of the organisations which employs them, acting as an ‘internal regulator’.


All personal data must be ‘pseudonymised’, meaning that any identifiable data must be encrypted, or otherwise rendered useless in pairing the data to an individual person. Any encryption keys must be stored separately to the personal data itself. The GDPR does not concern the processing of data that is already anonymous, for example data used for research or statistical purposes.

Data Breaches

Any data breaches must be reported to the Supervisory Authority within 72 hours of any breach. If the breach is determined to have an adverse effect on individuals, those affected individuals must be informed. Individuals need not be informed, however, if the breached data has been anonymised or pseudonymised.


Santions can be imposed on those companies who do not follow the GDPR. Examples of these sanctions include regular data protection audits and a fine of up to €20 million, or up to 4% of the annual worldwide turnover, whichever is greater.

Records of Processing Activities

Records of processing activities must be kept. Upon request, these records must be made available to the Supervisory Authority.


For more information about the GDPR and what you can do to ensure compliance, contact Sleepless using the button below or call us on 1890 511 444.