Why Office 365?

Why Office 365?

Many of our customers have come to us with the question “Should we be adopting a hosted email solution?”

The answer is rather simple, yes. With Office 365 from Sleepless it has never been easier to make the move to a hosted email solution. There are many reasons why this is the case, we’ve highlighted the key ones below:

Work from anywhere from any device:

Being cloud based, it is now possible for employees to work on the go. Office 365 can connect with your mobile, tablet and laptop on the go securely using Microsoft’s comprehensive security measures.


As a monthly subscription, Office 365 is easily expandable. As your business grows, you can simply add any additional services that you require to your subscription. This means you will only be paying for services that you require.

Information Protection:

For a small monthly fee, you can control and secure emails, documents and sensitive data that is being shared outside of your business. Using a detailed tracking and reporting, it is very easy to revoke access to any threats to your files

Rights Management:

Azure Rights Management allows you and your employees protect information from unauthorized access, both internally and externally. Capabilities include “Do Not Forward”, “Company Confidential” and “Email Encryption”, which allows you to send encrypted emails to anyone easily.

Data Loss Prevention:

As Office 365 is a cloud based solution, data protection and backup give you peace of mind that you will never lose the data and documents essential to running your business.

To see how Sleepless and Office 365 can help your business, please click the button below.




Sleepless October Newsletter

Happy Halloween from all at Sleepless

Sleepless at the CIF Conference in Croke Park

The Sleepless team were at Croke Park on October 12th for the CIF conference. This is the second year in a row Sleepless along with Avita and Call Pal have showcased their services at the event.

CIF 2017 was launched by the Taoiseach, Leo Varadkar and there were guest speakers from throughout the construction industry.

Free Cyber Security Business Battle Card

Download a copy of the Sleepless Cyber Security Battle Card

After last months Cyber Security Breakfast Briefing we’ve had a few requests for copies of the Cyber Security Battle Cards. For all those that missed the event or would like a digital copy you can download it below.

From our sister company Avita

Avita at the NI Hotels Federation event in Belfast

Hospitality Exchange Northern Ireland

The Avita team braved Ophelia and made it to this years Hospitality Exchange event in Belfast. The event took place on the 17th & 18th of October in the Crowne Plaza Hotel.

From our sister company Call Pal

call Pal - Nationwide Call Answering - 1st birthday

Call Pal Celebrates One Year!

It’s hard to believe that we launched Call Pal a year ago at the CIF Conference in Dublin! To see where it all began, have a look at the video below.

So far, our PA team has doubled in size and our client base continues to increase and include businesses from a wide variety of sectors including the Engineering, Medical, Accounting, Event Management, E-Commerce Sectors and more.

We would like to thank all our clients for their continued support – we certainly couldn’t do any of this without you.

We look forward to continuing to provide the nationwide premium call answering service every business deserves!



Sleepless Newsletter

Sleepless July Newsletter

Sleepless Present at Galway Bar Association

Sleepless were delighted to present at the Galway Solicitors Bar Association at the Galway Courthouse on Friday the 21st of July.


What is GDPR?

Confused about GDPR and how to prepare?

Our recent blog post details what the GDPR is, what it means and what your business can do to prepare. The GDPR legislation is set to take effect in May 2018 and many businesses have come to us for advice on how to make sure their business is ready. Click the button below to read the full article:

Amazon Echo Winner

Visitors to the Sleepless stand at the NCS Conference 2017 in Dublin were in with the chance to win the state of the art Amazon Echo digital personal assistant. To find out who won, click the button below!

WebShield by Sleepless

WebShield by Sleepless

We are pleased to announce our new web filtering solution: WebShield. WebShield is a web filtering  product that allows you to monitor, control, secure and protect your business from online threats, including Ransomware, Phishing Sites, Unsecure Pages and Viruses.

Holiday Cover Call Answering Service

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Sleepless present at the Galway Solicitors Bar Association

Sleepless present at the Galway Solicitors Bar Association

Sleepless were delighted to present at the Galway Solicitors Bar Association at the Galway Courthouse on Friday the 21st of July.

The presentation focused on ransomware, data backup and modern cloud based email solutions.

Daragh Naughton, Technical Director at Sleepless, briefed attendees on how to identify and stop a ransomware attack, and also how to defend against online threats.

Daragh also discussed the best practices for businesses to backup up their data and showed the importance of the 3,2,1 rule.

3,2,1 Rule:

3 – 3 copies of the Data

2 – Held on 2 different forms of Media

1 – 1 copy held offsite.

0 – 0 Data Loss

Another topic on the agenda was how the legal industry should be using modern technology to send and receive emails securely. Daragh provided some case studies of some clients who we have helped improve their email service, and showed the advantages of doing so.


If you would like any information on the topics Daragh discussed at the event, contact us toady.


Why your business needs to think Web Filtering



What is WebShield?

WebShield is a web filtering  product that allows you to monitor, control, secure and protect your business from online threats. It’s based in the cloud, it’s easy to use and is priced competitively.


How it works:

A user types a URL into their browser, this request is sent to the WebShield servers and based on a pre-defined policy, the request is allowed or blocked.
If the request is blocked the user is presented with a block page informing them why it was blocked. If the user is allowed they are passed on to the requested URL.

Key Benefits of using WebShield:

  • Blocks Malware & Malicious Sites
  • Allows you to control Internet Access
  • Simple Set Up with Immediate Results
  • All the Benefits of using the Cloud

Key Features:

URL Filtering:

WebShield filters URL’s into 53 categories and contains over 500 million website addresses and 200 languages.

Cloud Keys:

A bypass code that can be entered on the block page to allow a user bypass the block page and proceed to the requested website.

On The Go:

A windows based agent that when installed on a laptop ensures the user continues to use the WebShield policy outside the office environment.

DNS Proxy:

A small locally installed virtual machine that integrates with Active Directory and allows per user reporting of internet activity.

Extensive Web Filtering API:

Remote management and monitoring via API.

Flexible Policies:

Different considerations and policies for different environments. Easily create and manage your own policy to protect users including whitelists and blacklists of URL’s and domains.


Renowned for our focus on supporting customers.


Access to a suite of over 50 predefined reports on user or group activity. These reports can be scheduled, or exported in multiple formats.

Multi Tenanted Platform:

Create new accounts easily and manage any number of locations. Set up in minutes and managed from an intuitive web based interface.

Scalable & Fast:

The solution can handle any volume of usage with no latency.


For more information on this service, please contact us on the button below




What is the GDPR?

GDPR Legislation

The upcoming General Data Protection Regulation (herein, GDPR) will come into effect on the 25th May 2018 and Sleepless has had a lot of inquiries from businesses concerned about what it means for them. In this article we will explain what the GDPR is and how companies can ensure that they stay on the right side of the regulations.


The GDPR applies if the data controller (the organisation which collects data), the data processor (an organization which processes data on behalf of the data controller) or the data subject (the person who the data is about) is based in the European Union. This affects all Irish companies who hold personal data and companies worldwide who hold personal data about EU citizens. According to the commision in charge of the GDPR:

“personal data is any information relating to an individual, whether it relates to his or her private, professional or public life. It can be anything from a name, a home address, a photo, an email address, bank details, posts on social networking websites, medical information, or a computer’s IP address.”


All data collected must be accompanied with explicit consent for the data and the purposes the data is to be used for. Data controllers must be able to provide proof of consent and consent may be withdrawn.

Data Protection Officer

All public authorities and those private companies whose core activities consist of data processing must designate a ‘data protection officer’. The data protection officer (or DPO) must be proficient at managing IT processes, data security (including dealing with ransomware and other cyber-attacks) and other data-related business continuity issues. The DPO must be effectively independent of the organisations which employs them, acting as an ‘internal regulator’.


All personal data must be ‘pseudonymised’, meaning that any identifiable data must be encrypted, or otherwise rendered useless in pairing the data to an individual person. Any encryption keys must be stored separately to the personal data itself. The GDPR does not concern the processing of data that is already anonymous, for example data used for research or statistical purposes.

Data Breaches

Any data breaches must be reported to the Supervisory Authority within 72 hours of any breach. If the breach is determined to have an adverse effect on individuals, those affected individuals must be informed. Individuals need not be informed, however, if the breached data has been anonymised or pseudonymised.


Santions can be imposed on those companies who do not follow the GDPR. Examples of these sanctions include regular data protection audits and a fine of up to €20 million, or up to 4% of the annual worldwide turnover, whichever is greater.

Records of Processing Activities

Records of processing activities must be kept. Upon request, these records must be made available to the Supervisory Authority.


For more information about the GDPR and what you can do to ensure compliance, contact Sleepless using the button below or call us on 1890 511 444.


Sleepless Newsletter

VeeamON Tour Dublin Sponsored by Sleepless
Sleepless were official sponsors of this months VeeamOn Tour event in Dublin. The event was a great opportunity for networking and keeping up with the latest developments and announcements from Veeam.

The annual National Construction Summit

The annual National Construction Summit convened last week at the RDS in Dublin. The Sleepless team were out in full force for the event, talking to hundreds of delegates and exhibitors about the importance of data protection and off-site backup.

and the winner is............

We’d like to thank everyone that completed our customer survey. To find out the winner of the €250 One4all voucher check out the prize draw in the video above.

Watch the Latest Sleepless webinar about protecting your business against ransomware.

Watch the Latest Sleepless webinar about protecting your business against ransomware.


Sleepless Customer Survey – Prize Draw Winner

We would like to thank all our customers that took the time to complete our customer service survey over the last number of weeks. As promised, everyone that completed the survey was entered into a draw to win a €250 euro One4all voucher.


Sleepless Newsletter

Veeam-Sleepless Event

Sleepless are happy to announce their sponsorship of the VeeamON Tour event being held in the Westin Hotel Dublin. The VeeamON Tour is a series of Multi-City events that brings together IT experts and professionals.



Protect yourself from Ransomware

Ransomware has become so prevalent that it is sensible to ask when – not if – your business will be attacked. Sign up for our webinar on how to protect your business from Ransomware on Wednesday 7th June at 3pm using the button below.


Switchboard Overflow Service

Are there times where your team are over-stretched or unavailable to answer the phone?

If so, you need Call Pal’s Overflow Service, it helps to reduce stress during busy periods by making sure there is always someone at the end of the line.
For more information, visit CallPal.ie

Take a look at this month’s

Blog Posts

Disaster Recovery vs Cloud Backup

How to protect your business from WannaCry Veeam Promotion

This month we discussed the Wannacry Ransomware, how to decide if backup or disaster recovery is best for your business and the current Veeam Agent promotion in our blog posts. Click the above posts to read them in full!

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Veeam Agent & Office 365 Promotion


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We are now offering all customers free 6 month subscriptions to Veeam Agents for Windows and Linux and Veeam Backup for Microsoft Office 365. In addition to this, existing Veeam customers can claim an additional 6 month trial of Veeam Backup for Microsoft Office 365, for a total of 1 year’s worth of free Office 365 Backup!

What is Veeam Agent for Microsoft Windows and Linux?

Veeam Agent is the new backup agent from Veeam, available on Microsoft Windows and Linux. Veeam Agent brings with it a host of new features, including active full backups, file indexing and search and full support for Windows Server 2016. It also provides integration with Veeam Backup & Replication, for a seamless user experience. More information on Veeam Agent can be found here.

What is Veeam Backup for Microsoft Office 365?

Veeam Backup for Microsoft Office 365 is a new product from Veeam which provides automatic backup of Microsoft Office 365 and enables organisations to mitigate the risk of losing access to Office 365 email data and ensure availability for users. This new piece of software allows businesses to take control of their data by replicating their cloud-based Office 365 servers to a local backup repository. More information on Veeam Backup for Microsoft Office 365 can be found here.

How do I claim my free services?

To claim your free services, simply call us on 091 511 444 or use the contact button below to contact us by email.