Sales & Marketing Executive

Based in Galway City, Ireland

Have you been looking for a professional position, in a professional business, doing professional work in a very professional way?

Due to our continued success we are growing our Internal Tele-Marketing Team in Galway City and we are looking for talented Sales professionals to join us. The Role of the B2B Tele-Marketing Executive is to identify new business opportunities and develop existing relationships. We have an immediate vacancy for a number of Tele-Marketing executives. This position offers the right candidate the opportunity for career progression within a dynamic growth focused company.

Responsibilities

  • Managing outbound sales over the phone
  • Outbound calling to prospective customers (Achieving/ exceeding set KPI’s on a daily/weekly/monthly basis)
  • Contacting decision makers to generate new business leads
  • Booking quality meetings for your account manager
  • Assisting with the development and implementation of marketing strategies to generate new business
  • Responsible for Outbound dialing to cross sell/upsell products to our existing customers
  • Creating brand awareness
  • Advising customer base on forthcoming product/ service development
  • Responsible for representing the company in a professional manner
  • Attending weekly Team Meetings & Sales team meetings

The Candidate

  • Proven track record in generation and closing sales
  • Team player willing to work on initiative
  • Keen interest in technology
  • Great attention to detail
  • Diligent and customer focused
  • Loves sales and has a great phone manner
  • Ambitious, hard working and self motivate
  • Driven to pursue a career in sales
  • Applicants must be highly motivated and enthusiastic with good communication and organisational skills
  • Fluent written and oral English

Benefits

  • Incentive commissions
  • Monthly social events
  • Strong emphasis on staff development and Career progression
  • Be part of an innovative creative work environment
  • Work with a state of the art phone system
  • Great fun and relaxed work environment

You must be already eligible to work full-time in the EU

 

You must be eligible to work in the EU

IT Support Engineer

Based in Galway City, Ireland

Sleepless are seeking an IT Support Engineer to join our team based in Galway City.

Sleepless provide Cloud Infrastructure Services to businesses globally, some of the services we provide are:

–       Infrastructure as a Service | Disaster Recovery | Cloud Storage

–       Colocation | Online Data backup | Fibre Optic Internet Services

This is an excellent opportunity to work in a company who is dedicated to continuous training of all staff and has a forward thinking approach to delivery of IT services to business.

If you are passionate about technology with a focus on hosted solutions, this role is for you. 

Responsibilities:

  • Automating Cloud Administration and IT Operations tasks through creation and maintenance of script and tools
  • Actively taking lead on efforts to improve the availability performance and the customer experience of our systems
  • Provides technical assistance to all customers via phone, email and/or remote access
  • Performs problem analysis and isolates problems of minimal to moderate complexity, with general instruction and oversight from the team leads and/or management.
  • Liaising with suppliers on technical issues
  • Staying up to date with emerging technologies and solutions, including the test and evaluation of hardware/ software
  • Documenting processes, procedures, setups and configurations in relation to supported information systems
  • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Professional communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
  • Publishes articles such as blogs etc on relatively straightforward technical support issues
  • Build automation, operational tools and processes that will enable us to operate at scale.
  • Apply advanced level technical support expertise to resolve customer issues and use independent judgment to accomplish objectives identify and provide resolutions to a diverse range of complex technical problems.
  • Develop and implement resolutions to identified problems, and follows standard practices and procedures.
  • Identify and document with management to proactively revise current procedures and tools to improve customer satisfaction.

Shift work, holidays and on-call responsibilities may be required as well as occasional travel to customer sites.

Qualifications and Requirements 

  • At least 2-3 years previous experience in a Technical Support Role (2nd or 3rd level support) is a requirement for this position
  • Experience with Virtualization Technologies – Hypervisors- VMware vSphere -VCP certified, Veeam Backup, Acronis; or relevant work experience. Veeam experience an advantage.
  • Bachelors degree in computer science/electrical/computer engineering or equivalent work experience
  • Knowledge of networking protocols such as HTTP, DNS and TCP/IP
  • Excellent written and oral communication skills
  • Computer Science fundamentals in data structures, algorithm design, and problem solving.
  • Ability to excel in a fast-paced, startup-like environment.
  • This is a generalist role expected to provide cover across the platform, network, storage and security roles
  • Possesses strong product/ technology/ industry knowledge
  • Ability to work in a high-pressured environment
  • Problem solving skills – Troubleshooting skills
  • Time management skills
  • Ability to work independently
  • Exhibits confident behaviour
  • Conflict resolution skills
  • Customer focused- excellent customer service attitude and the ability to interact with customers in a professional manner are required.
  • The role requires occasional maintenance windows outside standard business hours including overnight work. While this is not regular, candidates must be available when necessary. Candidates will also need to be on- call for a period of 1 week every 4th week.

You must be already eligible to work full-time in the EU

 

You must be eligible to work in the EU

Shift work, holidays and on-call responsibilities may be required as well as occasional travel to customer sites.

email your CV today to [email protected]