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Gold Backup Part 7: How do I create a local backup?

Setting up a local backup

Gold Backup Part 7

How do I create a local backup?

This is a continuation of our previous posts:

 

The question we are tackling today in detail is “How do I create a local backup?”

Fast recovery is always a concern for customers on a slow internet connection. That’s why Sleepless gold platform allows for a local backup to be created as well as a cloud backup.

To do this please login to your account by going to https://cloud.acronis.com/login

Step 1: Once logged in click on the green ‘Manage Backups’ button above your plan:

pic1

Step 2: To create a local backup you will need to create a new backup plan. Click on backup and click on create:

Seeding a Backup

Step 3:  Under “What to Back up” select local and select the local folder you would like you backups saved too. The schedule for this can be different to your cloud backup. If you don’t have a cloud backup setup already, and require one, simply turn ‘Replicate Backups’ to On. Apply this to enable the plan.

Creating a local backup - pic 1

Step 4: When recovering files you will now be able to choose from either local or cloud:

Creating a local backup - pic 2

If you would like more information about Sleepless Gold Backup and the benefits for your business you can visit our Gold Backup Page or Contact Sleepless.

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Gold Backup Part 6: How do I seed a backup?

 Gold backup, Seeding a backup

Gold Backup Part 6 

How do I seed a backup?

This is a continuation of our previous posts:

 

The question we are tackling today in detail is “How do I seed a backup?”

If you have a poor broadband connection or a very slow upload speed you may think online backup is out of the question for your business. This is not true, Sleepless gold platform allows customers to perform a seed, this is where an initial backup is to an external hard disk is performed. Once complete this disk is shipped to Sleepless and used as the initial backup, all backups after this are incremental, meaning only the changes from the initial seed are backed up.

 

To do this please login to your account by going to https://cloud.acronis.com/login

Step 1: Once logged in click on the green ‘Manage Backups’ button above your plan:

pic1

Step 2: If you do not already have a backup plan setup, you will need to recreate one. Once you’ve done this click ‘Backup’:

Seeding a Backup

Step 3: Click the cog at the top right hand corner of the menu that appears:

Seeding a Backup pic 1

Step 4: Choose ‘Initial Seeding’ from the left menu and select ‘Yes’ to use initial seeding:

Seeding a Backup pic 2Step 5: Click on initial seed and browse local folders to select your external hard disk:

Seeding a Backup Pic 3

Step 6: Click on Apply and you will be able to run the backup. Once this completes your backup will be located on your external hard and this can be sent back to Sleepless.

If you would like more information about Sleepless Gold Backup and the benefits for your business you can visit our Gold Backup Page or Contact Sleepless.

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Gold Backup Part 5: Troubleshooting a failed backup

Troubleshooting a failed backup

Gold Backup Part 5 

Troubleshooting a failed backup

This is a continuation of our previous posts: ‘Installing Sleepless Gold Backup powered by Acronis‘,  ‘Gold Backup – Part 2 – Setting up a backup plan‘, ‘Part 3: How does encryption work?‘ & ‘Part 4: Backup Restoration‘.

 

The questions we are tacking today in detail is “My backup failed what do I do next?”

 

From time to time you may come across an error when running a backup, if this happens we recommend you follow the following troubleshooting tips.

 

Tip 1 – Upgrade the agent

 

Upgrading your agent is the most important task you can do within Acronis. They have made this task automated in resent updates however it is something you should check either way especially if you a using a windows server 2003 or older.

i. To do this you will need to login to your account by going to https://cloud.acronis.com

ii. Click on Manage Backups:

manage backups

iii. Click on settings and click on your backup and click Update agent:

Click on settings and click on your backup and click Update agent

iv. The update will download to your local computer and update automatically, you will get a notification from the backup monitor in your task bar.

Pic3

Tip 2 – Check the file location

It is easy to create a backup plan and forget about it until it starts causing issue. One of the most common issues we see in Sleepless is that the folder/file which is backing up does not exist or has been renamed. You can edit your plan at any stage to update a location please see a previous tutorial called “How do I setup a backup plan?”

Tip 3 – Is my agent is online?

If you login to your backup and see the following, it means the agent on your local computer is offline:

backup agent on your local computer is offline

To check to see if the services are online go to Windows control panel -> Administrative Tools -> Services.

Acronis has 3 services:

  1. Acronis Managed Machine Service
  2. Acronis Remote Agent Service
  3. Acronis Scheduler2 Service

All 3 need a status of Started. Right click on each of the three services and click start. If they cant be started try restarting your computer. If this doesn’t work try reinstalling the agent or updating it.

Finally 

If all else fails or if you’re not sure about any of these steps please open a ticket with the Sleepless Helpdesk.

If you would like more information about Sleepless Gold Backup and the benefits for your business you can visit our Gold Backup Page or Contact Sleepless.

Sleepless, where cloud begins

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TechTuesday – Changing a VM Password via vCloud Director

Changing a VM Password via vCloud Director

TechTuesday

Changing a password on a VM via vCloud Director

So you have deployed a windows VM via vCloud Director and you just realized you have no idea of the password. Do not worry all is not lost.

The 1st thing you will need to do is too login to vCloud Director and shut down your machine.

Next right click on your machine and click on properties

vCloud

 

You will need to go to Guest OS customization

Guest OS Customisation

Go to the password Reset section and tick the box “Allow local administrator password” and also tick “Auto generate password. Below this you will need to tick the box “Require administrator to change password on first login.

VM Password Reset

This will allow a password to get generated on 1st boot and once you login you will be able to set it too anything you want.

Once you have powered on the machine again navigate to the properties of your Virtual Machine in vCloud director and you will be able to see the password which was generated.

Sleepless, where cloud begins

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Gold Backup Part 4 Backup Restoration

SLEEPLESS BACKUP REPLICATION

Gold Backup Part 4 – Backup Restoration

This is a continuation from 3 of our previous posts: ‘Installing Sleepless Gold Backup powered by Acronis‘,  ‘Gold Backup – Part 2 – Setting up a backup plan‘ & ‘Part 3: How does encryption work?‘.

 

The question we are tacking today in detail is “How do I restore a backup?”

 

Step 1

With any of Sleepless backup platforms the first step is always to have the login details which is sent by Sleepless directly via email when the customer signs up.

 

Step 2

Next you will need to login to http://cloud.acronis.com:

pic

Step 3

Once logged in click on the green ‘manage backups’ button above your plan:

pic1

Step 4

Click All devices follow by Recovery on the left:

Pic2

Step 5

If you have your backup encrypted you will be asked to enter in your encryption key before you can restore but you will need to select the recovery point you want to restore from:

Pic1 Backup Restoration

Step 6

Once you have selected you’re the date you want to restore from click on Recover files/folders. You can also choose download to download to your current computer:

Pic2 - Restoring a Backup

Step 7

You will be able to restore the C drive or navigate to the folder you want to recover and click recover this will allow you to recover to the original location or a location of your choice and click Start Recovery:

Pic3

 

If you would like more information about Sleepless Gold Backup and the benefits for your business you can visit our Gold Backup Page or Contact Sleepless.

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TechTuesday – Gold Backup – Part 3 – Encryption

TechThursday Backup 3

TechTuesday – Gold Backup Part 3

How does encryption work?

This is a continuation from our previous TechTuesday posts: ‘Installing Sleepless Gold Backup powered by Acronis‘ & ‘Gold Backup – Part 2 – Setting up a backup plan‘.

 

The question we are tacking today in detail is “How does encryption work?”

 

On Sleepless gold backup platform there are 3 types of encryption available, each one stronger than the previous, they are:

  1. AES 128
  2. AES 192
  3. AES 256

Please note that this encryption cannot be disabled once you have chosen to enable it and it is password protected.

Step 1

With any of Sleepless backup platforms the first step is always to have the login details which are sent by Sleepless directly via email upon signup.

 

Step 2

Next you will need to login to http://cloud.acronis.com:

pic

Step 3

Once logged in click on the green ‘manage backups’ button above your plan:

pic1

Step 4
You can only enable encryption when you are setting up your backup plan, if you have previous plan you want to enable encryption on you will need to remove and recreate it with encryption email enabled. Click on Backup.

Pic2

Step 5

Click on Add Backup Plan. At the very bottom of the backup plan you will have encryption disabled by default.

pic3

Step 6

Once you have clicked to turn encryption on you will be asked to enter a password and choose what type of encryption you would like to use. This password must be kept safe as it will effect your ability to restore if you do not know it, it also cannot be reset.

Pic5

Step 7

Click Apply on the plan and you backup will now have encryption enabled.

 

If you would like more information about Sleepless Gold Backup and the benefits for your business you can visit our Gold Backup Page or Contact Sleepless.

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TechTuesday – Digital Email Signatures

TechTuesday - Digital Email Signatures

TechTuesday – Digital Email Signatures

Email Phishing has never gone away, in fact if anything, it has become more prevalent and far more sophisticated. This TechTuesday we are looking at Digital Email Signatures, a way to protect against phishing attempts that appear to come from genuine contacts.

What is a digital signature?

It’s a certificate that tells the recipient of an email that the message they have received is genuine and has not been changed or manipulated in anyway during transit. If any middle man tried to modify the contents the email client will show an error message. Something quite handy if you wish to know that the emails you receive are genuinely from who they say they are and the contents are exactly as they should be.

 

Digital certificates are issued by the same bodies that offer SSL, for the purpose of this post I used StartCom.

 

To setup your digital signature just follow the steps below

 

Go to StartCom: www.startssl.com/SignUp

 

Enter your email address and press submit, you should see the below window asking for a Verification Code, this will take a few minutes to arrive in your inbox. Once it does copy & paste it into the verification field and click ‘Sign Up’.

Validation Code

You should see this screen:

Fig2

Press ‘Yes’ and then ‘Login Now’:

Fig3

Choose a password and keep note of it as you will need it later:

Fig4

Once you’ve entered your password and pressed ‘Submit’ you should see the following screen:

Fig5

Click ‘Download Files’ to get your security certificate, then open the downloaded file. You should see the following wizard:

Fig6

Press ‘Next’

Fig7

Enter your password and press ‘Next’

Fig8

Press ‘Next’

Fig9

Then ‘Finish’, you should see the following:

Fig10

Press okay and open Outlook – go to ‘File’ – ‘Options’ – ‘Trust Center’ then click ‘Trust Center Settings’:

Fig11

In the next window select ‘E-mail Security from the side menu and tick the ‘Add digital signature to outgoing messages’ box. Below that in ‘Default Setting: you should see:  ‘My S/MiME Settings (your email address)’, if you don’t press the drop down and select it from there. Press okay and you’re done.

Fig12

On all your emails you will now see the certificate badge below:

Fig13

 

If you would like more TechTips like this why not signup to the Sleepless Newsletter.