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New Sleepless Gold Cloud Backup Solution powered by Acronis

Sleepless Gold Backup FAQ

Sleepless gold platform powered by Acronis

For this months Sleepless FAQ we have complied a series of questions and answers we get asked most frequently in relation to the setup and general use of our gold backup platform. Our Gold backup platform, powered by Acronis, is one of the most popular among our resellers and customers alike.


  • How do I install my backup?

Depending on your operating system we will give you a link to download and install the backup software. When installing the software we will supply you with a username and password which is needed before the software is installed. Once you have these details entered you will need to allow the software to run with administrator rights. You will be asked to enter these login details before you can install the software. Depending on your system the install can take up as much as 30 minutes. More complex systems may require ports to be opened but the software will advise on this before it will allow you to complete the install. Please note Windows Server 2003 is no longer supported.


  • How do I access my backups?

You can access your backups from any computer or device by simply going to https://cloud.acronis.com . This will allow you to login check the backup status and restore files directly to the machine in question or allow you to download them to the current computer you are using. You can also add additional machines to your backup plan here.


  • How do I setup a backup plan?

To setup a backup plan you will need to have the backup software installed on the machine in question. You will need to make sure what you are backing up is not above the current plan you are on. You can then simply login to https://cloud.acronis.com using the login details supplied by Sleepless. You will then need to click on Backup and click on “Add Backup Plan” you will then need to select what to Backup, Items to backup, Where to Backup, Schedule, How long to Keep, Encryption. We can also take exchange and SQL backups.


  • How dose encryption work?

To protect your backup plan you will be able to enable encryption which is password protected. There are 3 different types of encryption AES 128, AES 192, AES 256, each stronger than the previous. This encryption cannot be disabled once you have chosen to enable it, even by Sleepless. The password you input is unique to you and is not stored anywhere within Sleepless. We strongly recommend encryption is used for extra security and will be enabled by default if Sleepless sets a backup up.


  • How do I setup reports?

Sleepless Gold platform comes with different levels of reporting, it can be set to no reports, only backups that fail, or everything that can possibly be report on. If you would like to enable reporting please contact Sleepless directly. Resellers will be able to enable this feature by logging into https://cloud.acronis.com


  • How do I restore a backup?

Restoring a backup has never been easier whether you’re on the road or at your desk, you can simply login to https://cloud.acronis.com from any computer and restore one file or a complete backup. Once logged in click on your computer and click Restore. From here you will be able to restore from a restore point or click on Recover Files/folders. Please remember that you will need your encryption password.


  • How do I download a single file to a separate location?

You can choose to restore a full backup or a number of files and download them to your current computer. Do this by logging into https://cloud.acronis.com clicking on your computer and clicking restore, you will then need to click on “more ways to recover” and click on “Download Files”. From here you will need to login again, click on your computer again and choose your backup. From here you will need to enter your encryption key and click Ok. You then select the files you wish to download. These files can take a number of minutes to generate, due to their size, and when you download them they will be in zip format.


  • My backup failed what do I do next?

Ok so the backup has failed before opening a ticket with Sleepless you will need to do some basic trouble shooting steps. First check if the computer was actually powered on at the time the backup was scheduled, then check if the computer had an internet connection at the time of the backup. Did you change your admin password recently? If so this this will affect the backup services on your PC. Make sure the Acronis services are updated to use the correct password. Is your backup out of date? Login to https://cloud.acronis.com and click update to see if any updates are available. Have you removed files/folders included in the backup plan you will need to login to https://cloud.acronis.com and edit the backup plan to remove them. If you are still having problems check the error message and open a ticket with Sleepless.


If you have any questions about our Gold Backup, not covered in this FAQ, please do not hesitate to contact us.

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Disaster Recovery- Tried & Tested


Disaster Recovery - Tried & Tested

Disaster Recovery plans have been looked upon as something large organisations have and but rarely would an organisation actually test the readiness of the solution. Historically, a major problem has been that DR was seen as quite expensive and usually only affordable to large enterprise businesses. Since the advent of cloud, one technology that is building momentum and changing the landscape is Disaster Recovery as a Service (DRaaS). DRaaS is now a key word when speaking to businesses about cloud and no longer are the monthly service costs price prohibitive therefore more and more SME businesses are investing in this area.

Many organisations still have their traditional Disaster Recovery systems and infrastructure in place and believe they have their DR sorted and their Business Continuity Plan is in hand. However, the fundamental part of DR and Business Continuity lies in the testing, and of these companies, how many regularly test their DR systems and are they confident that their solution will work as planned and in a timely manner.

Having examined the market, it is clear that legacy Disaster Recovery infrastructure is not only costly and cumbersome, but in the event of a disaster, I wonder how many organisations would be in a position to get their systems up and running with limited impact on their business. Organisations need to identify some key points when it comes to DR readiness – how they lose the least amount of data, have the least amount of impact on the business, incur the least amount of cost, but recover as quickly as possible. More and more companies are identifying the speed of recovery as a major component when choosing a DR solution. ISO 27001 standards means that organisations need to prove their DR systems to demonstrate compliance.

As more businesses are turning to cloud, DRaaS offers organisations an alternative way to the traditional method of DR, which typically would mean a company uses legacy infrastructure to mirror their current data to a second site. By moving to DRaaS, the organisation no longer needs to maintain the legacy infrastructure, can run tests with ease and as often as required and be confident in the solution that when a disaster may happen the DR will work as planned.

Here are some key points, if you are thinking about moving your DR to DRaaS:

  • Recovery Point Objectives (RPO) and Recovery Time Objective (RTO) are two main points when evaluating a DR solution. RPO and RTO ensure you lose the least amount of data and your organisation recovers rapidly. Leading providers will be able to provide you with exceptional RPO and RTOs which will ensure your system is fully resilient with minimum impact to the organisation.
  • Cost is a main selling point for DRaaS, as the days of maintaining a second site with infrastructure are disappearing. Cloud enables companies to provision and use the infrastructure capacity as required and on demand. This now makes DRaaS affordable to the mid-market.
  • DRaaS allows potential customers to carry out trials before an initial purchase has been made. This means organisations no longer have to invest large sums of money into DR infrastructure before being able to test to ensure the proposed DR plan works.
  • The last, but arguably the most important point is the importance of DR testing. Regular DR testing will uncover anything that could go wrong in a real-life emergency and ensures confidence that your DR plan will work and failover is safe to initiate.


If you have any questions relating to this article, your current DR setup, or DRaaS please contact Sleepless.

Sleepless offer two award winning DRaaS replication solutions powered by Zerto and Veeam. If you would like to find more information about the differences between our service offerings please contact our sales team.


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